Key Performance Indicators Essay Example | Topics and Well Written Essays - 500 words

Key Performance Indicators - Essay ExampleAccording to the research findings, dexterity is about deploying the most optimal trope of staff and serving the most number of guests at the least(prenominal) totality of time. while customer service is about being able to deliver on classical customer service metrics like the order to fulfillment lead times, waiting times amid customers, maximizing the size of the queue for both cars and dine-in customers, payment queues, the number of people take to heartd per table. These twin concerns are of operate of paramount concern for the firm, given that both impact profitability. Customer service affects the top-line revenues, in that the superior number of people served results in the greatest amount of revenues for the firm, while efficiency metrics relating to the most efficient recitation of staff to serve the greatest amount of customers impact costs. When both costs and revenues are optimized, this results in the greatest possibl e bottom line results for the firm. In the case at hand, the KPIs are arguably those that capture surmount the kind of efficiency and customer service gains that are optimal for the restaurant, and for these chosen KPIs the different shifts are measured. The affectation results detail many different KPIs that can potentially capture the most important data that serve the purpose of optimizing both revenues and costs as discussed above, and given the kinds of data collected for the different shifts, the choices were made found on what kind of metrics will yield the most in wrong of optimizing both customer service levels and staffing levels. In the ideal case, the best shift to be chosen is one that employs the least amount of staff while at the same time maximizing customer service metrics that refer to the five KPIs chosen for this analysis. Without the KPIs, one would be inclined to choose that shift that employs the least amount of staff. sack the other extreme, the best sh ift would be the one that achieves the greatest customer service levels in terms of queue sizes and waiting times. Obviously, the latter impacts costs, while the former impacts customer service and therefore revenues. It is, therefore, a brace, and that balance is a function of the five KPIs chosen on the one hand and the staffing levels on the other.